Frequently Asked Questions
Shopping ARDENIVA
Where do you currently ship?
Checkout is currently available for shipping addresses in the United States. Available shipping methods, rates, and delivery estimates are shown at checkout.
How do I choose between Celeste Solar and Plug-In?
Choose Solar when you want flexible placement and can position the solar panel where it receives strong daylight. Choose Plug-In when a suitable outlet is available and you prefer outlet-powered operation. Review the selected product page and length option before ordering.
How do I choose a length?
Measure the full route the cable will follow, including turns, drops, and the distance needed to reach the power source or solar-panel position. Allow extra length rather than measuring only the straight-line span.
Shipping & Delivery
When will my order be processed?
Orders are generally prepared within 1–3 business days after payment confirmation. Processing may take longer during peak periods.
How can I track my order?
When tracking is available, we will email a tracking link after dispatch. Carrier updates may take up to 48 hours to appear.
Returns & Support
What is your return policy?
Eligible unused, uninstalled items in their original condition can be returned within 30 days of delivery, subject to the conditions in our Refund Policy.
What if my item arrives damaged or incorrect?
Email support@ardeniva.com with your order number, a brief description, and clear photos of the item and packaging. We will review the issue and help with the next steps.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes after processing or dispatch has started.
How do I contact ARDENIVA?
Visit Contact ARDENIVA or email support@ardeniva.com. We generally reply within 1–2 business days.