CUSTOMER CARE
How can we help?
Help choosing a light, checking an order, or arranging a return. Tell us what you need and we’ll reply by email.
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Contact details & response information
How can we help?
Questions about choosing a light, an existing order, delivery, or a return? Email support@ardeniva.com.
Before you order
If you are deciding between Solar and Plug-In Celeste, tell us where you plan to use the lights and which length you are considering. We can help you compare the available options without guessing at specifications that are not listed on the product page.
Order support
Please include your order number and the email address used at checkout so we can locate the correct order. Do not send payment card details or passwords by email.
Damaged or incorrect items
Include the product name, order number, a brief description of the issue, and clear photos of the item and packaging when relevant.
Response time
We generally reply within 1–2 business days. During weekends, holidays, and peak periods, replies may take longer.